When booking online a $50.00 deposit is required. This deposit is to ensure your selected date and time of service. After booking online you will be contacted and appointment confirmed, if for any reason we cannot accommodate your selected date and time you will be offered the choice of simply re-scheduling to another time of your convenience or if we cannot conveniently reschedule you then you will be offered a full refund on your deposit.
Deposits are taken for various different reasons, and are generally non-refundable, unless under the proper circumstances. Of course if Higher Standard Service violates the agreement in any way your deposit will be refundable, but if you need to cancel or reschedule after submitting a deposit you will have to contact us directly, and must meet the policy requirements. Each situation is different and in some cases parts and or equiptment will have been ordered and delivered, if those parts are not returnable then we will have to deduct that from your deposit.
We understand that things change, and the un-expected sometimes pops up, so if you need to re-schedule your appointment contact us immediately and we will do the best we can within the limits of the schedule, to accomidate your needs. If you wish to cancel you need to provide us 24 hours notice by email, text, or phone call, as long as your request is documented and within the time-frame, your deposit will be qualified for refund, pending any non-returnable charges.
New System Install Deposits vary from 30%-50% of the total invoice. These deposits are directly applied to the amount due, and is used to cover upfront costs of equipment, materials, and more. These deposits are refundable if requested in time, but once a system is ordered and paid for, we cannot refund you that money, so we ask that you be sure before making any decisions. Ask all the questions you want to ask, and be sure before making a deposit. Since opening I have not had an issue, and I intend to keep it that way.
Any remaining balance of your Invoice will be due at the time of Job Completion. If for any reason you cannot pay the balance at that time we expect that you would let us know in advance and set up either financing or a payment plan with our company. Failure to pay on-time and/or failure to provide the required notice and obtain the necsasary approval for payment arrangement, then a late-fee of $50.00 will be applied, after 7 days if your account remains delinquent, and non/resolved, you will be charged an additional $50.00 late fee as well as a $50.00 Inconvenience fee. At this time you will have received a letter of intent from us, in which you will be notified that if the full Balance including fees is not paid with 14 days of written notice your Invoice will be submitted over to our collections agency.
Higher Standard Service was designed to help, not hurt the consumer, if you cannot afford, or need more time with your bill, simply let us know and we will offer you our payment plans and terms, as long as you make all payments in full on-time you can pay 0 interest. However, if you are late, or need longer than we offer you would be presented separate terms with a pre-defined interest rate, and just like anything else a late payment incurs an additional fee of $50.00. Failure to make payment, or contact altogether will result in the beginning of collections process.
Our Payment plans are generally 3 or 4 installments of equal value over a period to be determined by interest and total invoiced amount.
We are fully committed to serving our customers and we do our best to accept every phone call and text message at any and all times of day. We do offer 24-7 Emergency Service, as well.
133 South Walnut Street, Quincy, Massachusetts 02169, United States